Amthal's flexible maintenance and support services
Our differentiator is our service!
So we have an extensive range of maintenance and support options for you, and our excellent 24-hour monitoring service provided through EMCS, trusted by police forces, hospitals and major corporations.
Maintenance
Each of our maintenance agreements runs for 12 months and enables you to customise the right service for your installation and your own needs. The standard maintenance programme includes:
Availability of Amthal's 24-hour call-out service.
Periodic inspections of the security system to the following standards: EN50131-7:2004, EN50136-1-4:1998 and PD6662:2004, DD243:2004 and SSAIB codes of practice including CCTV and access control systems.
We then define with you how many routine maintenance inspections will be required each year, depending on whether you have the audible or monitored alarm systems, and which additional options you would benefit from, to tailor the maintenance agreement exactly to your requirements.
24-hour monitoring service
Your system can be monitored either via a BT RedCARE line or digital communicator. Either option will be linked to our central monitoring centre. Continuing our commitment to providing the highest quality services to our customers, Amthal is delighted to provide 24-hour monitoring through EMCS, the UK's leading independent alarm receiving centre.
EMCS
Providing leading edge technology and back-up, the EMCS monitoring service delivers excellent service to Amthal customers and we are proud to work with them and to recommend them!
EMCS currently handles over 5 million alarm signals per month, and aims to respond to incoming telephone calls within 10 seconds.
EMCS has a dedicated in-house team of IT experts to ensure the efficient running of their systems. Their monitoring environment is totally independent and self-contained, with all operations resistant to any possible attack or power failures. All customer records are held on the main system and an off-site stand-by system that will automatically take over should the main system fail.
EMCS is approved by the security industry governing bodies NACOSS (National Approval Council for Security Systems) and BSIA (British Security Industry Association) to BS5979 and ISO9000.
For more information about EMCS services, go to www.emcs.co.uk
