Amthal's flexible maintenance and support services
Our differentiator is our service!
We offer an extensive range of maintenance and support
options, our excellent 24-hour monitoring service provided
through EMCS is trusted by police forces, hospitals and major
corporations.
National Service
We offer national coverage with a single point of contact
through our network of experienced and approved specialist service
providers.
Maintenance
Each of our maintenance agreements runs for 12 months and
enables you to customise the right service for your installation
and your own needs. The standard maintenance programme
includes:
Availability of Amthal's 24-hour call-out service.
Periodic inspections of the security system to the following
standards: EN50131-7:2004, EN50136-1-4:1998 and PD6662:2004,
DD243:2004 and SSAIB codes of practice including CCTV and access
control systems.
We then define with you how many routine maintenance inspections
will be required each year, depending on whether you have the
audible or monitored alarm systems, and which additional options
you would benefit from, to tailor the maintenance agreement exactly
to your requirements.
24-hour monitoring service
Your system can be monitored either via a BT RedCARE line or
digital communicator. Either option will be linked to our central
monitoring centre. Continuing our commitment to providing the
highest quality services to our customers, Amthal is delighted to
provide 24-hour monitoring through EMCS, the UK's leading
independent alarm receiving centre.
EMCS
Providing leading edge technology and back-up, the EMCS
monitoring service delivers excellent service to Amthal customers
and we are proud to work with them and to recommend them!
EMCS currently handles over 5 million alarm signals per month,
and aims to respond to incoming telephone calls within 10
seconds.
EMCS has a dedicated in-house team of IT experts to ensure the
efficient running of their systems. Their monitoring environment is
totally independent and self-contained, with all operations
resistant to any possible attack or power failures. All customer
records are held on the main system and an off-site stand-by system
that will automatically take over should the main system fail.
EMCS is approved by the security industry governing bodies
NACOSS (National Approval Council for Security Systems) and BSIA
(British Security Industry Association) to BS5979 and ISO9000.
For more information about EMCS services, go to www.emcs.co.uk