MENU
Sign-up for our Newsletter

FAQ

Q: How do I abort a false alarm activation?

A: Call EMCS emergency abort line 0800 716 460

 

Q: How do I contact engineer support out of hours?

A: Call Amthal technical out of hours support line: 01727 849578

 

Q: How do I contact administrative support out of hours? 

A: Call Amthal administrative out of hours support line: 0844 248 1842

Q: What is a service agreement?

A: Annual service agreements includes scheduled preventative service visits, priority access to 24 hour 365 day a year emergency telephone and onsite support service including discounted labour and part costs.  Visit our service agreements page for further information.

Q: What is a fully comprehensive service agreement?

A: Annual comprehensive service agreements includes scheduled preventative service visits, priority access to 24 hour 365 day a year emergency telephone and onsite support service including FOC labour and part costs.  Visit our service agreements page for further information.

Q: Can I pay my annual service and monitoring fee monthly?

A: Amthal offer monthly payment options by Direct Debit, please contact us to request a Direct Debit mandate for completion and return.

Q: How do I communicate directly with a department or person at Amthal ? 

A: Direct contact can be made via any of the below methods:

Sales - 01727 854231 Option 1 - sales@amthal.co.uk         

Tech Support - 01727 854231 Option 2 - service@amthal.co.uk     

Service - 01727 854231 Option 3 - service@amthal.co.uk

Installation - 01727 854231 Option 4 - installation@amthal.co.uk

Administration - 01727 854231 Option 5 - admin@amthal.co.uk      

Accounts - 01727 854231 Option 6 - accounts@amthal.co.uk

If you know the extension number of the person you require select Option 7 and enter the extension number.

  

DESIGN

Amthal's team of surveyors and system design engineers include individuals with industry experience of over 20 years combined with technology specialists who's purpose it is to keep up with the ever changing industry technology, products and integration.

READ MORE>

INSTALLATION

We are regularly audited by the SSAIB & BAFE to ensure all systems we install meet current BS & EU industry standard requirements, Our experienced and skilled staff will deliver the design, installation and commissioning of the entire system.

READ MORE>

MAINTENANCE

Preventative service visits form part of our industries codes of practice and are essential to ensure your electronic fire & security systems work effectively when most required.  Amthal's service & maintenance Contract customers receive priority response for all site and telephone support 24 hours a day 365 days a year.

READ MORE>

MONITORING

Intruder Alarms

READ MORE>