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FAQ

Q: How do I abort a false alarm activation?

A: Call EMCS emergency abort line 0800 716 460

 

Q: How do I contact engineer support out of hours?

A: Call Amthal technical out of hours support line: 01727 849578

 

Q: How do I contact administrative support out of hours? 

A: Call Amthal administrative out of hours support line: 0844 248 1842

Q: What is a service agreement?

A: Annual service agreements includes scheduled preventative service visits, priority access to 24 hour 365 day a year emergency telephone and onsite support service including discounted labour and part costs.  Visit our service agreements page for further information.

Q: What is a fully comprehensive service agreement?

A: Annual comprehensive service agreements includes scheduled preventative service visits, priority access to 24 hour 365 day a year emergency telephone and onsite support service including FOC labour and part costs.  Visit our service agreements page for further information.

Q: Can I pay my annual service and monitoring fee monthly?

A: Amthal offer monthly payment options by Direct Debit, please contact us to request a Direct Debit mandate for completion and return.

Q: How do I communicate directly with a department or person at Amthal ? 

A: Direct contact can be made via any of the below methods:

Sales - 01727 854231 Option 1 - sales@amthal.co.uk         

Tech Support - 01727 854231 Option 2 - service@amthal.co.uk     

Service - 01727 854231 Option 3 - service@amthal.co.uk

Installation - 01727 854231 Option 4 - installation@amthal.co.uk

Administration - 01727 854231 Option 5 - admin@amthal.co.uk      

Accounts - 01727 854231 Option 6 - accounts@amthal.co.uk

If you know the extension number of the person you require select Option 7 and enter the extension number.

  

INTRUDER

Back to basic security and alarms are the premise to all good security.  Amthal will ensure a monitored alarm, or wireless security system can be tailored to your property to keep your assets and possessions safe and protected from any opportunist or professional criminal activity.

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FIRE

If you are responsible for business premises, an employer or self-employed with business premises, responsible for a part of a dwelling where that part is solely used for business purposes, a charity or voluntary organisation or a contractor with a degree of control over any premises, you have a responsibility in relation to fire prevention!

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ACCESS

As the world becomes more digital and buildings more intelligent, homeowners and businesses are looking at more efficient ways to secure buildings.  Access control enables you total control on who has access to your building. Locks and keys also allow you to secure your building, but when keys are lost or stolen, the inconvenience and expense of changing locks and re-issuing keys can be considerable.

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CCTV

CCTV Installation can let you know who is at your door, help prevent incidents and criminal activity and help protect people and property.  Closed Circuit Television (CCTV) works around the clock to help detect and deter crime, providing organisations with vital information.  Many existing users of CCTV installation are failing to realise the full potential of their system and the benefits it can provide.

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DESIGN

Amthal's team of surveyors and system design engineers include individuals with industry experience of over 20 years combined with technology specialists who's purpose it is to keep up with the ever changing industry technology, products and integration.

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INSTALLATION

We are regularly audited by the SSAIB & BAFE to ensure all systems we install meet current BS & EU industry standard requirements, Our experienced and skilled staff will deliver the design, installation and commissioning of the entire system.

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MAINTENANCE

Preventative service visits form part of our industries codes of practice and are essential to ensure your electronic fire & security systems work effectively when most required.  Amthal's service & maintenance Contract customers receive priority response for all site and telephone support 24 hours a day 365 days a year.

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MONITORING

Amthal partners with EMCS, the UK's leading independent alarm receiving centre.  EMCS is approved by the security industry governing bodies NACOSS and BSIA to BS5979 and ISO9000. Their monitoring environment is resistant to any possible attack or power failures.  All incoming telephone calls are responded to within 10 seconds!

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